Monday, February 10, 2014

Smelly Fridge - Different Perspectives = Different Approach

Smelly Fridge
Smelly Fridge
Janet, the VP of Marketing for a startup is preparing for a meeting with a potential customer. Brian, the CEO of the company, self-professed marketing genius, has assembled the team in the conference room for a final review.  Joe, the VP of Sales, opens the small refrigerator to grab a bottle of water.  The air throughout the entire office is quickly filled with a horrid smell gagging the three people in the conference room.  Back to back meetings are scheduled with customers for the next few hours.

Panic sets in.  Suggestions are flying from all three.  Janet runs to her desk and comes back with a bottle of air freshener and starts spraying everywhere.  Brian and Joe are frantically fanning the air using the handouts and their notebooks.  Just as Brian is catching his breath, his Admin announces the first customer is here and she is heading down to get them.

In the afternoon, Sunil, head of engineering walks in the same conference room.  He opens the fridge to grab a bottle of water. The air filled with the horrid smell again.  As he has the door open and is figuring out his options two more engineers walk in.  After a few colorful exclamations, they jump into action.  One grabs the trashcan and removes the source of the smell, leftover Chinese food from last marketing meeting. Water bottles are removed. Sunil unplugs the fridge and with the help of his engineers, take the fridge to the balcony for a proper cleaning and to air it out.

In my experience, this story is indicative of how Engineering and Marketing look at a problem from very different perspectives. In most successful companies, they manage to respect their differences and work together in finding the right solution for a problem.  In some companies these differences lead to animosity and power struggles. In most cases, common sense requires besides looking at a problem from different perspectives, we should also consider time, budget, and resources.  


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